Privacy Policy

The Energy Audit Institute recognizes that privacy is important. This Privacy Policy applies to all of the products and services offered by The Energy Audit Institute or its subsidiaries or affiliated companies ; collectively, EAI’s “services.”

Information We Collect And How We Use It

We offer a number of services that require you to register for an account or provide personal information to us. In order to provide our full range of services, we may collect the following types of information:

• Information you provide - When you sign up for an EAI training program or opt-in for our free guide we ask you for personal information (such as your name, email address and in some instances your mailing address). For our paid services, such as training programs, we also request credit card or other payment account information which we maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from both our paid and free services in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of receiving further information.
• Cookies - When you visit Energy Audit Institute, we send one or more cookies – a small file containing a string of characters – to your computer or other device that uniquely identifies your browser. We use cookies to track the number of visitors we receive, their location, and if they purchase or receive free content in order to improve the quality of our service. We may set one or more cookies in your browser when you visit our website.
• User communications - When you send email or other communications to EAI, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
• Links - EAI may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our website and track our advertising

EAI only processes personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include:

• Providing our services, including the display of customized content and advertising;
• Auditing, research and analysis in order to maintain, protect and improve our services;
• Ensuring the technical functioning of our website;
• Protecting the rights or property of EAI or our users; and
• Developing new services.

EAI processes personal information on our servers in the United States of America.

Information Sharing

EAI does not share your information with any third party organizations except for the following limited circumstances:

• We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of EAI, its users or the public as required or permitted by law.

If EAI becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

We may share with third parties certain pieces of non-personal information, such as the number of users who searched for a particular term, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.

Please contact us at the address below for any additional questions about the management or use of personal data.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

Enforcement

EAI regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or EAI’s treatment of personal information contacting us through this web site or by writing to us at:

When we receive formal written complaints at this address, it is EAI’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between EAI and an individual.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this web site or at: